Effective Date: 1 January 2026
Welcome to NineWin. These Terms and Conditions ("Terms") govern your access to and use of the NineWin online casino platform, including the NineWin mobile app and all related services. By creating an account, accessing NineWin login, or using any of our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use the NineWin casino platform.
1.1. In these Terms, unless the context otherwise requires:
"Account" means the personal account registered by you to access NineWin online casino services.
"Operator" or "We" or "Us" refers to NineWin, the licensed operator of the casino platform.
"Player" or "You" refers to any individual who registers an account and uses our services.
"Services" means all gaming services, features, and functionality provided through the NineWin casino platform, including desktop and mobile applications.
"Website" refers to the NineWin online casino website and the NineWin app available on mobile devices.
You must be at least 18 years of age to register an account and use NineWin casino services. We operate in compliance with UK Gambling Commission regulations and take age verification seriously.
By registering, you confirm that you are of legal gambling age in your jurisdiction and that all information provided during registration is accurate and complete.
To access the NineWin login area and participate in gaming activities, you must complete the registration process. You are permitted to hold only one account with NineWin.
During registration, you must provide accurate personal information including your full name, date of birth, address, email, and phone number. False or misleading information may result in account suspension or closure.
You are responsible for maintaining the confidentiality of your NineWin login credentials. Any activity conducted through your account will be considered your responsibility.
We reserve the right to request identity verification documents at any time. This may include government-issued identification, proof of address, and proof of payment methods.
Failure to provide requested documentation within a reasonable timeframe may result in account restrictions, including suspension of withdrawals and gaming activities.
You agree not to:
Violation of these prohibitions may result in immediate account closure and forfeiture of funds, in addition to potential legal action.
You must take reasonable precautions to protect your account security. This includes using strong passwords, keeping login credentials confidential, and logging out after each session.
If you suspect unauthorized access to your account, you must notify us immediately through our customer support channels. We are not liable for losses resulting from unauthorized account access due to your negligence.
NineWin casino accepts various payment methods for deposits, including debit cards, e-wallets, and bank transfers. All deposits must be made from payment sources registered in your own name.
We reserve the right to refuse deposits from third-party payment sources or to request additional verification for certain payment methods. Minimum and maximum deposit limits apply and are displayed during the deposit process.
Withdrawals can be requested through your account dashboard after completing any necessary verification procedures. We aim to process withdrawal requests within 24-48 hours, though processing times may vary depending on the chosen method.
All withdrawals must be made to payment methods registered in your name. We may require additional verification documents before processing withdrawal requests, particularly for larger amounts.
Withdrawal limits apply based on account status and payment method. These limits are clearly displayed in your account settings and during the withdrawal process.
NineWin operates strict anti-money laundering (AML) policies in compliance with UK regulations. We reserve the right to conduct enhanced due diligence on accounts and transactions that meet certain risk criteria.
You must not use the platform for money laundering or terrorist financing purposes. Suspicious activity will be reported to relevant authorities in accordance with legal obligations.
The NineWin bonus offers are subject to specific terms and conditions that are clearly stated at the time of each promotion. All bonuses require wagering requirements to be met before withdrawal is permitted.
Wagering contributions vary by game type, with different games contributing different percentages toward wagering requirements. Full details are provided in each promotion's specific terms.
Bonuses are intended for recreational players only. We reserve the right to withhold or cancel bonuses if we detect bonus abuse, including patterns of behavior designed solely to exploit promotional offers.
Unless otherwise stated, only one bonus can be active on your account at any time. You may not combine multiple promotions or transfer bonuses between accounts.
Maximum bet limits apply when playing with bonus funds. Exceeding these limits may result in bonus forfeiture and voiding of associated winnings.
Bonuses are non-transferable and have no cash value until wagering requirements are fully satisfied. Time limits apply to all bonuses, after which unclaimed or unwagered bonuses will expire.
All games available on the NineWin online casino are provided by licensed and regulated software providers. Game outcomes are determined by certified random number generators (RNG) that are regularly tested for fairness.
We do not influence game outcomes and cannot predict or guarantee results. Each game has its own return-to-player (RTP) percentage, which is clearly displayed in the game information.
In the event of a game malfunction, all affected bets and payouts are void. We will investigate any reported malfunctions and take appropriate corrective action.
Technical issues, disconnections, or system errors do not invalidate game results that have been properly recorded before the malfunction occurred. Resolved bets will stand even if you are disconnected during play.
NineWin casino implements responsible gaming measures including betting limits. You can set daily, weekly, and monthly deposit limits through your account settings.
We reserve the right to impose betting limits on accounts based on risk assessment, gaming patterns, or responsible gambling concerns. Limit increases may be subject to cooling-off periods.
NineWin is committed to promoting responsible gambling. We provide tools to help you maintain control over your gaming activities, including deposit limits, loss limits, session time limits, and self-exclusion options.
If you believe you may have a gambling problem, we encourage you to use our self-exclusion tools or contact organizations such as GamCare, Gamblers Anonymous, or the National Gambling Helpline.
During self-exclusion periods, you will not be able to access the NineWin login area or participate in any gaming activities. Self-exclusion applies across all channels including the NineWin mobile app.
We actively monitor player behavior for signs of problem gambling. If we identify concerning patterns, we may contact you to discuss safer gambling practices or implement account restrictions.
We reserve the right to suspend accounts or request additional information if we believe a player may be experiencing gambling-related harm or if gaming activity appears unsustainable.
All content on the NineWin casino platform, including software, graphics, logos, text, and game designs, is owned by or licensed to NineWin and is protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, or create derivative works from any content on our platform without express written permission. The NineWin app and all associated trademarks are our exclusive property.
We grant you a limited, non-exclusive, non-transferable license to access and use the NineWin online casino for personal, non-commercial entertainment purposes only.
This license does not permit you to download (except for page caching), modify, or reverse engineer any portion of the platform. Unauthorized use may result in immediate termination of your account and legal action.
We collect and process personal data in accordance with UK GDPR and Data Protection Act 2018. Details of our data practices are set out in our Privacy Policy, which forms part of these Terms.
By using NineWin casino services, you consent to the collection, processing, and storage of your personal information as described in our Privacy Policy.
We implement industry-standard security measures to protect your personal and financial information. All data transmitted through the NineWin login process and during transactions is encrypted using SSL technology.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security and you use our services at your own risk.
You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after deducting any outstanding fees or obligations.
Closed accounts cannot be reopened. If you wish to use NineWin services again after voluntary closure, you must wait a minimum cooling-off period before creating a new account.
We reserve the right to suspend or close your account immediately if you breach these Terms, engage in fraudulent activity, or if we reasonably suspect illegal or improper conduct.
Account closure may result in forfeiture of account balances if prohibited activities are detected. We will notify you of the reasons for closure and provide an opportunity to appeal the decision where appropriate.
During suspension or investigation periods, your access to the NineWin login area and all gaming services will be restricted. We may retain funds pending completion of investigations.
If you have a complaint about our services, please contact our customer support team initially. We aim to resolve complaints within 15 business days of receipt.
All complaints must be submitted in writing via email or through your account dashboard. Please provide detailed information including account number, date and time of the issue, and any relevant supporting documentation.
If your complaint cannot be resolved through our internal procedures, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. We are registered with an approved ADR provider as required by UK Gambling Commission regulations.
Details of our ADR provider are available on request. The ADR service is free to use and provides an impartial review of unresolved disputes.
To the maximum extent permitted by law, NineWin shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the NineWin online casino or NineWin mobile app.
Our total liability for any claims related to these Terms or your use of our services shall not exceed the amount deposited into your account during the six months preceding the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.
We strive to maintain continuous service availability but cannot guarantee uninterrupted access to the NineWin casino platform. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
We are not liable for any losses or damages resulting from service interruptions, provided we have taken reasonable steps to minimize disruption and restore services promptly.
We reserve the right to modify these Terms at any time. Material changes will be notified to you via email or through a prominent notice on the NineWin casino website and NineWin app.
Continued use of our services after such notification constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the platform and close your account.
It is your responsibility to review these Terms regularly and stay informed of any updates. The current version of the Terms is always available through your account dashboard and our website footer.
The "Effective Date" at the top of this document indicates when the current Terms came into force. Previous versions are available on request for reference purposes.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By using NineWin casino services, you consent to the jurisdiction of these courts and waive any objections based on inconvenient forum or lack of jurisdiction.
NineWin operates under a license issued by the UK Gambling Commission (License Number: XXXXX). We comply with all applicable UK gambling laws and regulations.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be severed from these Terms without affecting the validity of the remaining provisions.
These Terms, together with our Privacy Policy and any specific game rules or promotional terms, constitute the entire agreement between you and NineWin regarding your use of our services.
These Terms supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.
Any attempted assignment or transfer in violation of this provision shall be null and void.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative.
A waiver of any breach shall not constitute a waiver of any subsequent breach or a waiver of the provision itself.
We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, or failure of third-party services.
In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to minimize the impact on services.
If you have any questions about these Terms and Conditions or need to contact us regarding your account, please use the following channels:
Customer Support Email: [email protected]
Live Chat: Available 24/7 through your NineWin login account dashboard
Postal Address: NineWin Customer Service, [Address], United Kingdom
UK Gambling Commission: For licensing and regulatory inquiries, please visit www.gamblingcommission.gov.uk
Important Notice:
These Terms and Conditions form a legally binding agreement. By accessing the NineWin login area, downloading the NineWin mobile app, claiming the NineWin bonus, or using any services provided by the NineWin online casino, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. Please retain a copy of these Terms for your records.
Last updated: 1 January 2026 | Version 2.0
