Effective Date: 1st January 2026
This Privacy Policy explains how NineWin Casino ("we", "us", "our") collects, uses, discloses, and protects your personal information when you access our services through the ninewin online casino platform, ninewin mobile app, or website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By registering an account, using ninewin login credentials, claiming a ninewin bonus, or accessing the ninewin app, you consent to the collection and use of your information as described in this policy.
When you register with NineWin Casino, we collect personal information necessary to create and maintain your account. This includes your full name, date of birth, residential address, email address, telephone number, and username.
For verification purposes and to comply with UK Gambling Commission requirements, we may request identification documents such as a valid passport, driver's licence, or utility bills to confirm your identity and age.
To process deposits, withdrawals, and bonus claims including any ninewin bonus offers, we collect payment information such as credit card details, e-wallet account information, or bank account details. All payment information is processed through secure, PCI DSS-compliant payment processors.
We maintain records of all financial transactions on your account for regulatory compliance and fraud prevention purposes.
When you access our services through the ninewin casino website or ninewin mobile app, we automatically collect technical information including your IP address, device type, operating system, browser type, and unique device identifiers.
We track your gameplay activity, betting patterns, game preferences, session duration, and navigation patterns to improve our services and personalize your experience.
Cookies and similar tracking technologies are used to remember your preferences, maintain your ninewin login session, and analyze site performance.
We use your personal information to create and manage your account, authenticate your ninewin login attempts, process deposits and withdrawals, and administer promotional offers such as welcome bonuses and loyalty rewards.
Your information enables us to provide customer support, respond to inquiries, and communicate important updates about your account or our services.
As a licensed online casino operating in the United Kingdom, we are legally required to verify your identity, age, and location to prevent underage gambling and comply with UK Gambling Commission regulations.
We maintain detailed records of your gaming activity and financial transactions to fulfill anti-money laundering (AML) obligations, prevent fraud, and cooperate with law enforcement authorities when legally required.
Your information is used to implement responsible gambling measures, including deposit limits, self-exclusion programs, and identifying problem gambling behaviors.
With your consent, we may use your contact information to send promotional communications about new games, ninewin bonus offers, tournaments, and exclusive promotions via email, SMS, or push notifications through the ninewin app.
You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in promotional emails.
We analyze usage data to understand how players interact with our platform, identify technical issues, enhance user experience, and develop new features for both our website and mobile applications.
Aggregated and anonymized data may be used for statistical analysis, market research, and business intelligence purposes.
Under UK GDPR, we process your personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary to fulfill our contractual obligations when you register an account and use our services.
Legal Obligation: We must process certain information to comply with UK gambling regulations, AML requirements, and tax obligations.
Legitimate Interests: We process data to prevent fraud, ensure platform security, improve our services, and conduct business operations, provided these interests do not override your rights.
Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
We share your information with trusted third-party service providers who assist in operating our platform, including payment processors, identity verification services, customer support platforms, and marketing analytics providers.
These service providers are contractually bound to protect your information and may only use it for the specific purposes we authorize.
Game developers and software providers may receive limited technical data necessary to deliver gaming content through our platform.
We may disclose your information to the UK Gambling Commission, law enforcement agencies, tax authorities, or other governmental bodies when legally required or to comply with regulatory obligations.
Information may be shared to prevent or investigate fraud, money laundering, underage gambling, or other illegal activities.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction.
You will be notified of any such change in ownership or control of your personal information.
We may share aggregated, anonymized data that cannot identify individual users with business partners, advertisers, or researchers for industry analysis and marketing purposes.
While we primarily process your data within the United Kingdom, some of our service providers may be located in countries outside the UK and European Economic Area (EEA).
When transferring data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), adequacy decisions, or other legally recognized transfer mechanisms.
We take steps to ensure that your data receives equivalent protection regardless of where it is processed.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, secure authentication protocols for ninewin login processes, and encrypted storage of sensitive information.
Our systems are protected by firewalls, intrusion detection systems, and regular security audits conducted by independent cybersecurity experts.
Access to personal data is restricted to authorized employees and service providers who require it to perform their duties, and all personnel are bound by strict confidentiality obligations.
While we strive to protect your information, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security but commit to promptly notifying you and relevant authorities of any data breach as required by law.
We retain your personal information for as long as your account remains active and for a period thereafter as required by UK gambling regulations and tax laws.
Financial records, transaction histories, and identification documents are retained for a minimum of six years following account closure to comply with UK Gambling Commission requirements and anti-money laundering regulations.
Marketing preferences and communication records are retained until you withdraw consent or request deletion.
Once the retention period expires and there is no legal obligation to retain your information, we securely delete or anonymize your personal data.
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you, including details about how we use it and who we share it with.
You can request correction of inaccurate or incomplete personal information through your account settings or by contacting customer support.
You may request deletion of your personal data, subject to legal and regulatory retention requirements that apply to licensed gambling operators.
You can request that we limit how we use your personal information in certain circumstances, such as while we verify its accuracy or assess your objection to processing.
You may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below. We will respond to your request within one month as required by law.
Our website and ninewin mobile app use cookies, web beacons, and similar technologies to enhance your experience, maintain your login session, remember preferences, and analyze usage patterns.
Essential Cookies: These cookies are necessary for the operation of our platform, enabling core functionality such as secure ninewin login, session management, and transaction processing.
Performance Cookies: These collect information about how visitors use our site, helping us identify errors, improve performance, and understand which features are most popular.
Functionality Cookies: These remember your preferences and choices, such as language settings, username, and game favorites.
Marketing Cookies: With your consent, these cookies track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.
You can manage cookie preferences through your browser settings or our cookie consent tool. Blocking certain cookies may affect the functionality of our services.
Our platform may contain links to third-party websites, social media platforms, or partner services. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by NineWin Casino.
Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal information from anyone under the legal gambling age.
If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the associated account.
We implement age verification measures during registration and may request identification documents to confirm that all users meet the minimum age requirement.
We use your gaming activity data to support responsible gambling initiatives and identify potential problem gambling behaviors. This may include monitoring deposit patterns, session duration, and betting activity.
If our systems identify concerning patterns, we may contact you to offer support, implement deposit limits, or suggest self-exclusion options.
Information about your use of responsible gambling tools may be shared with GamStop and other self-exclusion schemes as required by UK regulations.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The "Effective Date" at the top of this document indicates when the policy was last revised.
Significant changes will be communicated through email notification, prominent notice on our website, or push notification through the ninewin app.
Continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:
Data Protection Officer
NineWin Casino
Email: [email protected]
Address: [Registered UK Address]
For general customer support inquiries, including account assistance or questions about the ninewin online casino platform, please contact our support team through the available channels on our website.
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
"Personal Information" or "Personal Data" means any information relating to an identified or identifiable individual.
"Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
"UK GDPR" refers to the United Kingdom General Data Protection Regulation as implemented by the Data Protection Act 2018.
"Controller" means the entity that determines the purposes and means of processing personal data. In this context, NineWin Casino is the data controller.
This Privacy Policy was last updated on 1st January 2026 and is effective immediately for all users of NineWin Casino services.
